Help with your skills and downloads

For product questions or help with an order, email support@skillsystem.ai. The commercial library is still in development; the local sample is a test worksheet.

Find your download

1. Open your order confirmation and look for the Downloads section after access is granted.
2. If you purchased while signed in, check My Account → Downloads using that same account.
3. Check the file’s listed expiry and remaining downloads before opening the link.

Guest purchases may not appear in a newly created account. Keep your order confirmation, and contact us if you need help locating a purchase.

A link has expired or reached its limit

Email your order number and the name of the file. We can investigate the access issue. Avoid repeatedly opening the link while troubleshooting, because a successful download can use an allowance. Do not share the private link.

The file will not open

Check that the download finished and that you are following the instructions for its file type. If it is a ZIP archive, extract it before opening its contents. Read any included setup guide before importing files into an AI tool. Send us the file name and error message if the problem continues.

I cannot find the confirmation email

Check your spam folder and confirm which email address you used at checkout. If you have an account, open My Account → Orders. If you still cannot locate it, email support with the approximate order date and the product name.

Choosing a platform or bundle

Use the individual product page to check verified compatibility and included files. Core includes 46 skills. Pro includes all 62 skills and five playbooks. Standalone playbooks require you to already own the skills listed in their descriptions; those skills are not included with a standalone playbook purchase. Check the product page for verified platform requirements.

When an AI output needs work

Check that your context is current, your objective is specific, and your evidence supports the claims. Identify the part of the result that needs revision. Never send confidential client material to support when a short, anonymized example will explain the issue.

Contact support

Email support@skillsystem.ai with your order number, skill name, platform, and the error message or question. We have no public office for visits.